Refund Policy

Payments for Total Artist are processed by Paddleas Merchant of Record. Paddle handles checkout, invoices, taxes where applicable, and payment processing. Refunds are issued in line with this policy and Paddle's processes for digital products.

Total Artist sells digital software access: AI-assisted landing page and website generation, studio tools, export, and publishing entitlements. Offerings include a one-time Single page purchase and subscription plans (for example Studio, Atelier, and House). Exact features and limits are shown on the Plans page and at checkout.

Because the product delivers digital AI generation immediately, refunds are not automatic for every purchase. We aim to be fair:

• Within 14 days of purchase, if you have made little or no use of paid AI generation, refine, export, or publish features after paying, you may request a refund.
• After substantial use — for example multiple paid generations or refinements, HTML export, or publishing a live page — refunds are generally not available, because the digital service has been consumed.
• We may still refund at our discretion for clear billing errors, duplicate charges, or cases where the service was unavailable due to a fault on our side and we could not provide a reasonable remedy.

Nothing in this policy limits rights you may have under mandatory consumer law in your country of residence.

Email support@totalartist.com with:

• The email address on your Total Artist account
• The Paddle order or transaction reference (from your receipt), if available
• A short description of the issue and the date of purchase

We typically respond within a few business days. Approved refunds are processed back through Paddle to your original payment method; timing depends on your bank or card issuer.

Cancellation stops future renewals. You keep access until the end of the current paid period (unless we say otherwise when cancelling for policy violations). Cancelling does not by itself refund amounts already paid for the current period.

Refund is a separate request to return money already charged. You can cancel without requesting a refund, and you can request a refund under section 3 without that automatically cancelling a subscription — tell us which you need.

Manage or cancel subscriptions through the billing tools we provide (or Paddle customer portal links we send) where available, or contact us at support@totalartist.com if you need help.

Single page purchases unlock export and publish for a specific page and are not recurring. The same 14-day / limited-use guidelines in section 3 apply. Once you have exported or published under that purchase, a refund is unlikely except for clear error or discretion under section 3.

Please contact us before filing a payment dispute so we can help. Unwarranted chargebacks may lead to account suspension while we investigate with Paddle.

See also our Terms & Conditions and Privacy Policy.

Refund and billing questions: support@totalartist.com.